About Warranty

Process:

  • Buyer must provide sufficient proof of purchase
  • Anntrue must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required

 

Valid proof of purchase:

  • Order number from online purchases made through Anntrue or Anntrue’s authorized resellers
  • Dated sales receipt from an authorized Anntrue reseller that shows a description of the product along with its price

 

Not Covered Under Warranty

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers